Our response is immediate for problems that the customer ranks as immediate. It is also almost immediate or immediate for problems that can be quickly solved.

For questions and common problems we use email. For emergencies, the contact is by phone and our technicians will pick it up and start solving it right away. There is no ticket number or customer service desk to go through.

Our technicians are divided in two levels: I and II. If our level one cannot understand or solve the problem in 20 minutes, he will consult with a level II technician. Our relationships with suppliers of software and hardware, and centralized knowledge of our clients networks allow us to get the proper help, in case the problem is a very specific one for an application.

So, in short, NextStep Networks takes ownership of any problem of any application of our client’s network. Be it a specific issue with a server or a question on Microsoft Excel.

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