Our Method
The cycle that we go through for every solution is the same, independently of how complex the problem may be, but for simpler problems we may avoid the formal cycle and provide the solution directly to our clients and how it can be implemented.

Assessment of need
The first step is to determine what is the best route to take to solve the problem. There is frequently more than one way to solve it, so the customer is presented with the alternatives that we see fit for the case. This presentation has options, costs and general plans included.

Planning of solution
Once the client selects one of the available choices that would solve the issue, we start planning the implementation of it, with phases, time required and resources needed, in a more detailed way.

Implementation of solution
The implementation of the proposed solution is done according to the plan, following our strict working policy. Our most important policy is that information is the single most important asset within a company, so we do not play with it. Clients are requested if their information has been backed up and, many times we will create an additional backup of the client’s information, just in case.

The methods followed by companies are frequently rooted in several years of working in a specific way. Changing them can be a complex task and that is why we are available to answer the questions. If employees feel they have problems achieving a certain goal with the new technology, we are there to help them understand how to do it once the new solution is implemented. In IT, the fear factor can often times be paralyzing, and it is crucial to help people understand, with calm and patience how their goals can be reached with the new technology.

Many times the implementation of changes is done in parallel with current systems so that people have time to get used to the change and feel comfortable with the new methods and tools available. They are almost always thrilled by the ease of use of new tools, but it is also always critical to hear and understand what they want so that the system can be adapted to their needs as well. Great new systems are useless if people do not adopt them.

The training that we provide users is not a one-time meeting but is the result of years of helping them understand how to operate with the different software programs and tools they have available. This is done by online meetings with phone conversations, online chats or, when planned with the implementation, onsite training. It is done by creating a close relationship with the client.

We also create specific company documents that are kept within the company and maintain all our users updated with news via email.

Maintenance and Help Desk
There are two different types of task that we do for maintaining the computer networks of our clients: preventive maintenance and help desk.

Preventive maintenance involves actively monitoring and reviewing events at the customer’s network, performing regular maintenance tasks to get the best performance out of hardware and software, and minimizing the risks with the infrastructure in place.

For other specific issues, our Help desk is ready to solve problems and provide quick answers to them when they are needed. Once we receive a call and upon authorizing our access to the computer or network resource in question, we will log on remotely and start helping out our client to solve the problem at hand.

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